{"id":3527,"date":"2026-06-17T23:22:20","date_gmt":"2026-06-18T03:22:20","guid":{"rendered":"https:\/\/www.dtvaldivia.cl\/?p=3527"},"modified":"2026-06-17T23:22:21","modified_gmt":"2026-06-18T03:22:21","slug":"sernac-emite-alerta-de-seguridad-por-cuatro-modelos-de-estufas-mademsa-podria-existir-riesgo-de-incendio","status":"publish","type":"post","link":"https:\/\/www.dtvaldivia.cl\/index.php\/2026\/06\/17\/sernac-emite-alerta-de-seguridad-por-cuatro-modelos-de-estufas-mademsa-podria-existir-riesgo-de-incendio\/","title":{"rendered":"SERNAC EMITE ALERTA DE SEGURIDAD POR CUATRO MODELOS DE ESTUFAS MADEMSA: PODR\u00cdA EXISTIR RIESGO DE INCENDIO"},"content":{"rendered":"\n<p class=\"has-large-font-size wp-block-paragraph\"><strong>SERNAC EMITE ALERTA DE SEGURIDAD POR CUATRO MODELOS DE ESTUFAS MADEMSA: PODR\u00cdA EXISTIR RIESGO DE INCENDIO<\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong><em>A la fecha, y seg\u00fan lo reportado por la empresa, existen 9.289 unidades en manos de consumidores.<\/em><\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong><em>La potencial anomal\u00eda se presenta en el regulador de gas, accesorio utilizado para conectar la estufa al cilindro de GLP.<\/em><\/strong><\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong><em>Se han registrado 3 incidentes ocurridos en Chile, en donde se ha desprendido el v\u00e1stago del regulador, uno con resultado de incendio.<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El Servicio Nacional del Consumidor (SERNAC) emiti\u00f3 una Alerta de Seguridad, luego de que la empresa Electrolux de Chile S.A. informara de un defecto presente en diversos modelos de estufas marca Mademsa que implican un eventual riesgo para la seguridad de las personas consumidoras.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se trata de cuatro modelos, que corresponden a un total 32.974 unidades que fueron distribuidos en el pa\u00eds entre abril y junio de 2026, y que presentan una posible falla en el regulador de presi\u00f3n de gas. A la fecha, y seg\u00fan lo reportado por la empresa, existen 9.289 unidades en manos de consumidores.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u25cf&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<strong>ESTUFA 15KG GLP BRONZE HG15G:&nbsp; SERIE 9000815222<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u25cf&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<strong>ESTUFA 15KG GLP ONIX HG15B: SERIE 9000815213<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u25cf&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<strong>ESTUFA 15KG HIBRIDA GLP HH15B: SERIE 9000815234<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u25cf&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<strong>ESTUFA 5KG GLP HG05B: SERIE 9000815<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"716\" height=\"275\" src=\"https:\/\/www.dtvaldivia.cl\/wp-content\/uploads\/2026\/06\/Estufas-Mademsa.png\" alt=\"\" class=\"wp-image-3528\" srcset=\"https:\/\/www.dtvaldivia.cl\/wp-content\/uploads\/2026\/06\/Estufas-Mademsa.png 716w, https:\/\/www.dtvaldivia.cl\/wp-content\/uploads\/2026\/06\/Estufas-Mademsa-300x115.png 300w\" sizes=\"auto, (max-width: 716px) 100vw, 716px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La potencial anomal\u00eda se presenta en el regulador de gas, accesorio utilizado para conectar la estufa al cilindro de GLP. \u00c9sta afectar\u00eda al mecanismo interno de sujeci\u00f3n, espec\u00edficamente al retenedor de&nbsp;trabado&nbsp;cuya funci\u00f3n es asegurar el acoplamiento entre el v\u00e1stago y el cuerpo del regulador.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Se constat\u00f3 que en casos puntuales, dicho pin podr\u00eda presentar una desalineaci\u00f3n respecto de su posici\u00f3n original de dise\u00f1o, lo que impedir\u00eda que cumpla su funci\u00f3n de anclaje y resistencia mec\u00e1nica. Esta condici\u00f3n debilitar\u00eda el mecanismo de cierre del regulador, reduciendo su capacidad para soportar la presi\u00f3n del gas, en condiciones normales de uso.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"364\" src=\"https:\/\/www.dtvaldivia.cl\/wp-content\/uploads\/2026\/06\/Estufas-1.jpg\" alt=\"\" class=\"wp-image-3529\" srcset=\"https:\/\/www.dtvaldivia.cl\/wp-content\/uploads\/2026\/06\/Estufas-1.jpg 512w, https:\/\/www.dtvaldivia.cl\/wp-content\/uploads\/2026\/06\/Estufas-1-300x213.jpg 300w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">El principal riesgo asociado se podr\u00eda dar al accionar manualmente el mando del regulador, donde eventualmente\u00a0se podr\u00eda provocar el desprendimiento repentino de su v\u00e1stago, que en caso de estar la estufa conectada al gas y prendida,\u00a0podr\u00eda generar una liberaci\u00f3n de gas que en contacto con una fuente de ignici\u00f3n activa en el propio producto (llama piloto) puede generar un riesgo de deflagraci\u00f3n o incendio.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Conforme a lo reportado por la empresa, a la fecha se han registrado 3 incidentes ocurridos en Chile, en donde se ha desprendido el v\u00e1stago del regulador, uno con resultado de incendio, otro con resultado de fuego y uno de desprendimiento de v\u00e1stago sin resultado de incendio\/ fuego.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"512\" height=\"327\" src=\"https:\/\/www.dtvaldivia.cl\/wp-content\/uploads\/2026\/06\/Estufas-2.jpg\" alt=\"\" class=\"wp-image-3530\" srcset=\"https:\/\/www.dtvaldivia.cl\/wp-content\/uploads\/2026\/06\/Estufas-2.jpg 512w, https:\/\/www.dtvaldivia.cl\/wp-content\/uploads\/2026\/06\/Estufas-2-300x192.jpg 300w\" sizes=\"auto, (max-width: 512px) 100vw, 512px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00bfQU\u00c9 HACER SI TENGO UNO DE LOS MODELOS INCLU\u00cdDOS EN LA ALERTA?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u25cf&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Descontinuar su uso inmediatamente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u25cf&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Contactar a Mademsa de forma inmediata a trav\u00e9s de los puntos de contacto e informaci\u00f3n descritos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u25cf&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proceder a la devoluci\u00f3n de la estufa. Los servicios de asistencia t\u00e9cnica acudir\u00e1n a retirar la estufa en el domicilio de los consumidores. No obstante, y considerando que es posible que se presente alta contingencia, que eventualmente podr\u00eda generar una demora indeseada, la empresa pondr\u00e1 a disposici\u00f3n lugares f\u00edsicos de entrega<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u25cf&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Gestionar la devoluci\u00f3n del dinero. La empresa emitir\u00e1 un \u00abCertificado de Cambio\u00bb, que ser\u00e1 el comprobante de entrega del producto.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En caso de mayores dudas, los consumidores se pueden contactar con la empresa a trav\u00e9s de su call center 600 600 5353, sitio web&nbsp;<a href=\"https:\/\/resuelve.mademsa.cl\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/resuelve.mademsa.cl\/<\/a>&nbsp;o correo&nbsp;<a href=\"mailto:soporte@mademsa.cl\" target=\"_blank\" rel=\"noreferrer noopener\">soporte@mademsa.cl<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tambi\u00e9n pueden escribir al SERNAC a la cuenta de correo electr\u00f3nico&nbsp;<a href=\"mailto:seguridaddeproductos@sernac.cl\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>seguridaddeproductos@sernac.cl<\/strong><\/a><strong>.&nbsp;<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"729\" height=\"421\" src=\"https:\/\/www.dtvaldivia.cl\/wp-content\/uploads\/2026\/06\/SERNAC.jpg\" alt=\"\" class=\"wp-image-3531\" srcset=\"https:\/\/www.dtvaldivia.cl\/wp-content\/uploads\/2026\/06\/SERNAC.jpg 729w, https:\/\/www.dtvaldivia.cl\/wp-content\/uploads\/2026\/06\/SERNAC-300x173.jpg 300w\" sizes=\"auto, (max-width: 729px) 100vw, 729px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>SERNAC EMITE ALERTA DE SEGURIDAD POR CUATRO MODELOS DE ESTUFAS MADEMSA: PODR\u00cdA EXISTIR RIESGO DE INCENDIO A la fecha, y seg\u00fan lo reportado por la empresa, existen 9.289 unidades en&hellip;<\/p>\n","protected":false},"author":2,"featured_media":3532,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_themeisle_gutenberg_block_has_review":false,"_joinchat":[],"footnotes":""},"categories":[3,16,2,10],"tags":[],"class_list":["post-3527","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualidad","category-denunciaciudadana","category-noticias","category-saludymedioambiente"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SERNAC EMITE ALERTA DE SEGURIDAD POR CUATRO MODELOS DE ESTUFAS MADEMSA: PODR\u00cdA EXISTIR RIESGO DE INCENDIO - De todo Valdivia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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